Thursday, July 21, 2011

Shame, Shame, Rogers

Rogers is the Internet and cable provider of my family, and unfortunately I have a few (well, two) major complaints to make.

The Occasional No Connection
Every time there is some sort of extreme weather, our Rogers Internet connection wouldn't work. It didn't work during the two snow storms last winter, and neither did it work during a recent thunder storm. And obviously it didn't work today, when there was extreme heat in the city.

What's really bad is that when the connection doesn't work, it usually goes on for a really long period of time. For example, today there was no connection for at least thirteen hours, from 8 o'clock in the morning to 9 o'clock at night (and that's why I couldn't make any blog post despite having no homework). This could really cause some inconvenience.

Poor Website
Because of the plan that my family has chosen, there's a 60-gigabyte limit on our Internet usage; and once we exceed the limit, we would have to pay extra money. Therefore, my family frequently go onto our Online profile to check how many gigabytes we have already used.

This is where the problem arises. About a third of the time, Rogers would be "experiencing problems" and we wouldn't be able to see our stats! How are we supposed to monitor our usage if we can't see the stats? And really, this kind of problem coming from an Internet provider?

I have made this post relatively short and have excluded many of the details. However, even from these short descriptions, I think Rogers' problems are clear.